Returns & refunds

30 days, free returns

You have 30 days from the day your order is delivered to request a return. Returns are free within the United States: write support@fioreofc.com with your order number and the item, and we send a prepaid label and the instructions within one business day.

What we can take back

• Items must be unworn and unwashed, with all tags and labels attached, in the original packaging, with the dust bag, box and any accessories included.
• Shoes must be tried on a carpeted surface and returned with the box undamaged.
• Jewelry and watches must be returned with all protective seals and tags and in the original case.

What cannot be returned

• Earrings and pierced jewelry, for hygiene reasons.
• Swimwear and lingerie if the hygiene seal has been removed.
• Items marked as final sale on the product page.
• Personalized or made-to-order items.

Refunds

Once the return arrives, we inspect it and process the refund within 14 days of receiving it, to the original payment method. Your bank may take a few more days to show it. The original delivery charge is not refunded, unless the return is our fault: a faulty item, the wrong item, or damage in transit.

Faulty or incorrect items

Tell us within 7 days of delivery with a photo or a short video of the problem. We replace the item when it is in stock; otherwise we refund in full, delivery included. Any return cost is ours.

Exchanges

We do not offer direct exchanges. Return the item and place a new order for the size or color you want; the new order ships right away instead of waiting for the return.

Returns that do not meet the conditions

If an item comes back worn, damaged, without tags or outside the return window, we may not be able to accept it. We write to you first, and the item is sent back to you.