Track your order

Where is my order?

Every order is prepared within 2 business days. The moment yours ships we email you a shipping confirmation with the tracking number in it. Check spam and promotions if you do not see it, then follow the link in that email to see where the parcel is.

The timeline

Counting from your order, standard delivery takes 7–15 business days and express takes 3–5 business days.

• Order placed — payment cleared and your order is in the queue.
• Processing — up to 2 business days, while the order is checked and prepared.
• Shipped — it is with the carrier and your tracking number is live.
• In transit — moving between facilities. Tracking can go quiet for a day or two on longer legs; that is normal.
• Out for delivery — on the truck today.
• Delivered — the carrier scanned it at your address.

Common tracking problems

The four questions we get most about tracking:

My tracking number does not work yet.

Carriers take up to 24 hours to activate a label after it is created. If it still shows nothing after a full business day, email us.

Tracking has not updated in days.

Parcels can sit between scans. If there is no movement for 5 business days, email us with your order number and we will open a trace with the carrier.

Two tracking numbers for one order.

Expected. Pieces from the same order can ship separately and arrive on different days.

It says delivered and it is not here.

Check porches, side doors and with neighbours first: carriers sometimes scan early or leave parcels out of sight. If it has not turned up within 24 hours, email us. An order that is never delivered is refunded in full under our refund policy.

Contact

Email contato@fioreofc.com — we answer within one business day, Monday to Friday, 8 AM to 6 PM Eastern Time.