Every piece bought at Fiore is covered for 90 days from delivery against manufacturing defects that appear under normal use: failed stitching or seams, broken hardware, zippers, clasps, buckles and chains, sole separation, peeling coatings and similar faults in materials or workmanship.
Our warranty is in addition to any warranty the brand itself provides. Where a manufacturer's warranty applies, it continues to apply on its own terms; ours does not replace or reduce it.
Email contato@fioreofc.com with your order number, a short description of the problem and clear photos or a short video of the defect. We reply within one business day. If the claim is approved we refund the piece to your original payment method or, when the same item is still available, send you a replacement — your choice. You do not ship anything back.
Email contato@fioreofc.com — we answer within one business day, Monday to Friday, 8 AM to 6 PM Eastern Time.